Help
Frequently asked questions
Compatibility, installation, shipping, returns: everything you need to know before (and after) your order.
Is the sensor included with the band or adapter?
No. Our bands and adapters are sold on their own: you use the sensor you already own (Google Fitbit Air or WHOOP, depending on the product).
How do I know if a product is compatible with my device?
The compatible device is listed in the product name, on its page (“Compatibility” tab) and in our compatibility guide. Not sure? Write to us before ordering and we'll confirm.
What is the BRIDGE adapter for?
BRIDGE holds your Google Fitbit Air sensor and slides into a WHOOP-format band. You keep your sensor and unlock more bands.
Can I wear my WHOOP sensor in a Fitbit Air band?
Not at the moment. Our adapters work one way: Google Fitbit Air sensor into a WHOOP-format band.
BRIDGE 5 or BRIDGE 4: which one?
BRIDGE 5 for WHOOP 5.0 / MG-format bands (like our PULSE band), BRIDGE 4 for WHOOP 4.0-format bands.
Are your WHOOP bands compatible with WHOOP 4.0?
No. Our PULSE band is WHOOP 5.0 / MG format. It is not compatible with WHOOP 4.0.
Do I need a tool to install it?
No. Remove the sensor from your old band and insert it into the new one (or into the adapter) in a few seconds. The steps are detailed on each product page.
Will the band fit my wrist?
Our bands are adjustable (buckle, hook-and-loop strap or sliding loops depending on the model). Known dimensions are listed on the product page — for example, SOFT Loop is about 30.4 cm (12 in) long in total. A question about a specific model? Write to us.
How do I care for my band?
Silicone: rinse with lukewarm water and dry. Nylon: hand-wash in warm soapy water and let air-dry. Always remove the sensor before washing.
Where do you ship?
We ship to Canada and the United States, with tracking. The options, delivery times and costs for your address are shown on the checkout page, before you confirm.
How do I track my order?
You'll receive a confirmation email after your purchase, then tracking information as soon as your package ships.
Which payment methods do you accept?
Payment is made on Shopify's secure checkout page. Available methods (credit cards, Shop Pay, digital wallets depending on your device) are shown when you pay.
Can I change or cancel my order?
Write to us as soon as possible with your order number: we'll do our best as long as it hasn't shipped yet.
How do returns work?
You have 30 days after delivery to request a return, for an unworn item in its original condition and packaging. Contact us: if the return is accepted, we'll send you a label and instructions. Full return policy.
My item arrived damaged or it's the wrong one. What should I do?
Please inspect your order on arrival and contact us right away if the item is defective, damaged or not the right one: we'll look into the issue and make it right.
How can I contact you?
Through our contact page or by email at wristlybak@gmail.com.
Your wearable deserves better than the stock band.
Choose your device, your material, your color. You have 30 days after delivery to change your mind.